IT HelpDesk is a resource made available to New Hope-Solebury School District students and families to address concerns with District-issued devices. 

Prior to submitting a request for support from the HelpDesk, we request that families visit our Frequently Asked Questions section below for troubleshooting tips. Also, please use this site to confirm that all components of the device are working properly, including the camera, microphone, keyboard, and mouse/touchpad.

If you are unable to resolve the issue with these resources, please submit a HelpDesk ticket. A few examples of concerns that require a ticket include:

• The student has not been issued a District device and needs one assigned

• To return devices for any reason

• Login and/or password concerns